NCC GIVES CONSUMERS THE RIGHT TO REPORT TELECOM OPERATORS

Dr Eugene Juwah, the Executive Vice Chairman, Nigerian Communications Commission (NCC), on Friday urged telecommunications consumers in the country to protect their rights. Speaking at the First National Telecoms Subscribers Summit in Lagos, Juwah said they could do this by reporting to the appropriate authorities any unfair practice by the telecoms operators...



“In a bid to implement this mandate, the commission established the Consumer Affairs Bureau (CAB) in September, 2001,” he said.
He said that one of the commission’s mandates was to protect and promote the interest of consumers against unfair practices from their service providers.
According to him, there is a paradigm shift from mere service provision to ensuring that consumer satisfaction ranks highest in priority, in the provision of ICT goods and services.
He added that the telecommunications umpire ensured that consumers were compensated when wrongfully billed/loss of service.
“The consumer occupies the central position in our scheme of things and comes top among all our stakeholders,” he said.
Juwah said that NCC had developed a Consumer Web Portal, serving as an interactive avenue to disseminate information on its activities and initiatives toward achieving consumer protection.
He said the portal was also to empower consumers and get feedback from them on the performances of service providers as well as the commission.

source: Business Day